Support

Questions, bugs or ideas? Email candy66861@gmail.com. Please include your iPhone model, iOS version and the CalmAlone version (Me → About). We usually reply within 2 business days.

If your pet hurts itself, stops eating or drinking, or the problem started suddenly or in old age, please see a veterinarian first. CalmAlone is a training and record-keeping tool, not veterinary advice.

Frequently asked questions

How does CalmAlone choose the next target?

After each absence you rate your pet: calm, mild or anxious. Calm sessions raise the next target a little; a mild or anxious rating holds or steps it back. The session summary always shows why the target changed. The goal is lots of calm absences, not pushing the limit.

What if I have to leave for longer than the current target?

Log it as a real-life absence and note who looked after your pet. CalmAlone tells you if it went over the threshold and adjusts the plan. Where possible, arrange a sitter, daycare or a friend so real absences stay under the threshold.

Does it work for cats?

Yes. Choose "Cat" when you add your pet; the signs checklist and guides are adapted for cats.

Do I need an account?

No. An anonymous account is only created if you create or join a household. There is no email or password.

How do I back up my data or move to a new iPhone?

Me → Export & backup → JSON creates a full backup file. On the new iPhone, open it with CalmAlone (Me → Export & backup → Import a backup). If you use household sync, just join the household again on the new phone.

How do family members join?

The household owner taps Household → Invite and shares the code. Others install CalmAlone and tap "Join with a code". Joining is free; creating a household requires Pro.

What does Pro include? Is it a subscription?

Pro is a one-time purchase, not a subscription. It adds creating a household (family and multi-device sync), advanced insights and plan fine-tuning. Family Sharing is supported.

How do I restore my purchase?

Me → CalmAlone Pro → Restore purchase, signed in with the same Apple Account you bought with.

How do I get a refund?

Refunds are handled by Apple: visit reportaproblem.apple.com.

How do I delete my data?

Me → Privacy & data → Delete my data on the server removes your account and server data. Deleting the app removes everything stored on your device. See the privacy policy for details.

How do I turn off usage statistics?

In the app, open Me → Privacy & data and turn off "Share anonymous usage statistics".